"The Bertha Project aims to bring innovation to disaster relief efforts through its implementation of a virtual queue system using a chatbot. The "Pre-Check" line allows residents to reserve a time slot and place in line by texting or calling the chatbot number available on theberthaproject.com. This effort is aimed at providing convenience to residents in need of supplies, allowing them to prioritize their families and homes instead of waiting in lengthy physical lines.
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Below is an interaction between a survivor named Gina and the Bertha Project chatbot: Gina hears that The Berhta Project is operating in her area after a natural disaster. So she visits theberthaproject.com website and obtains the BPChatbot phone number. Gina dials the number and is instantly connected. Here is the simulated response between Gina and the BPChatbot.
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Gina: Hi, I'm looking for supplies for my family.
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BPChatbot: Sure, I can help you with that. What kind of supplies are you looking for?
Gina: I need fresh water, snacks, and first-aid kits.
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BPChatbot: Okay, I have some good news for you. The Bertha Project is a mobile outreach program that provides these supplies to communities in need. We are currently operating in your area, and we have a truck that will be in your neighborhood later today.
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Gina: That's great! Where can I meet the truck?
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BPChatbot: The truck will be parked at the corner of Main Street and First Avenue.
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BPChatbot: We have times available at 8 AM, 10 AM, and 3 PM today. Which time works best for you and your family?
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Gina: Okay, thank you. I will take the 3 PM time because we are helping the family clean up right now, so 3 PM will be perfect.
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BPChatbot: Great! I will schedule you for 3 PM. Please arrive at the truck no later than 2:45 PM.
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Gina: Okay, I will. Thank you.
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Gina arrives at the corner of Main Street and First Avenue at 2:45 PM.
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Gina sees that there is no traditional line. The parking lot is full of people, but most are relaxing in the shade at various spots around the parking lot. Gina can see a large digital monitor displaying the first name and a four-digit number together. Much like the display screen at the Department of Motor Vehicles, each person waiting for supplies can do so leisurely until their name and four-digit number are called.
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Gina's name and four-digit number are called at 2:55 PM.
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Gina approaches the truck and is greeted by a volunteer.
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Volunteer: Hello, Gina. I'm glad you could make it. Here are the supplies you requested.
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Gina: Thank you so much. This is a lifesaver.
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Volunteer: You're welcome. Please let us know if you need anything else.
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Gina: I will. Thank you again.**
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Gina leaves with the supplies.
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The Bertha Project chatbot is a valuable resource for people who need help after a disaster. It is quick, easy to use, and provides accurate information about the location and availability of supplies. The process of receiving supplies from the Bertha Project is also efficient and organized, making it easy for people to get the help they need when they need it most.